Refund & return policy

Last updated 26 October 2026

We want you to love what you wear. If something isn't right, here's how we fix it.

Exchanges

• You can ask for an exchange for a different size or colour within 7 days of delivery.
• Items must be unworn, unwashed and unaltered, with all original tags, the dupatta and any other set pieces, in the original packaging.
• If the new size or colour is out of stock, we give you store credit for the full amount, valid for 6 months.
• One exchange is allowed per item.

Returns and refunds

We give a full refund, including shipping, when:

• the item arrives damaged or defective
• you receive the wrong product, colour or size
• a piece of the set is missing

Please tell us within 48 hours of delivery with photos, or an unboxing video if you have one, so we can approve it quickly.

For other reasons, such as a change of mind, we offer an exchange or store credit, not a cash refund.

Items we can't exchange or return

• Items bought on clearance or final sale
• Items that have been altered or stitched to your measurements
• Items that are worn or washed, or have perfume, makeup or other marks

How to request an exchange or return

1. Message us on WhatsApp +91 95265 35078 or email info@velvetriedesigns.com with your order number and the reason.
2. We confirm within 1 working day and arrange a reverse pickup where available. If pickup isn't available at your pincode, we'll share our address so you can ship it.
3. When we receive and check the item (usually 2–3 working days), we send the exchange or process the refund.

Exchange shipping

We cover reverse pickup and reshipping for damaged, defective or wrong items. For size or colour exchanges, a flat ₹99 covers both ways.

When you get your money back

Cancelling an order

You can cancel free of charge before your order ships. Message us with your order number. Once an order has shipped, it can't be cancelled, but you can use the exchange process above after delivery.